Shipping policy
Shipping Policy
Nora Janne
Last updated: 23 October 2026
At Nora Janne, we do everything we can to get your order delivered to you as quickly as possible.
- Where do we deliver?
We currently deliver only to:
Belgium
the Netherlands
France
Spain
Ireland
Orders to other countries cannot be placed at this time.
If we extend our delivery area in the future, additional terms may apply.
- Shipping costs
We do not charge separate shipping costs for orders shipped to Belgium, the Netherlands, France, Spain or Ireland.
The applicable price of your order is always clearly shown before you place your order.
- Delivery time
Our usual delivery time is approximately 4 to 13 days. Most orders are delivered within 12 days.
We do everything we can to get your order delivered as quickly as possible. However, the delivery time stated is an indication and not a guaranteed delivery period.
The actual delivery time may vary due to circumstances such as:
order processing time;
product availability;
busy transport periods;
delays at carriers;
weather conditions;
public holidays;
customs or inspection procedures;
logistical problems;
other circumstances beyond our reasonable control.
If your order is delayed, we will continue to do our best to have it delivered as quickly as possible.
- Processing and shipping
Once your order has been received and processed, it is prepared for shipping.
As soon as your order has been shipped, a tracking number may be provided, where available, so you can follow the progress of your parcel.
The actual delivery is carried out by external carriers and logistics partners.
- Damaged packaging
Please check your parcel carefully on receipt, before you open it.
If the outer packaging is visibly damaged, we strongly recommend that, before opening it, you take clear photos and/or videos of:
the entire parcel;
all visible damage;
the shipping label;
any tears, dents, holes or other irregularities.
Then open the parcel carefully and check the contents.
If the product is also damaged, please contact us as soon as possible at:
support@norajanne.nl
Please include clear photos and/or videos of the packaging, the shipping label and the damaged product.
This documentation is necessary for us to assess the damage and, where necessary, to submit a claim to the carrier involved or another responsible party.
If there is not enough evidence of the damage, this may make the investigation and the possibility of submitting a damage claim considerably more difficult.
- Wrong item delivered
Have you received a different item from the one you ordered?
Please contact us as soon as possible at:
support@norajanne.nl
Please include your order number and send clear photos of:
the item you received;
the product label;
the packaging;
the shipping label.
Based on this, we can check the delivery and decide on the necessary next steps.
- Incorrect delivery address
Please check your delivery details carefully before placing your order.
If you have entered an incorrect or incomplete address yourself, this may result in a delay, a failed delivery or the parcel being returned.
Please contact us immediately if, after placing your order, you notice that your delivery address is not correct.
If your order has not yet been shipped, we will try to update the details where possible.
If the order has already been shipped, we cannot guarantee that the address can still be changed.
If a parcel cannot be delivered or is returned because the customer provided an incorrect or incomplete address, we may ask for evidence or information about the situation before we can offer a solution.
- Delayed or undelivered order
If your order does not arrive within the expected time, please contact us at:
support@norajanne.nl
Please include your order number and, where available, your tracking number.
We can then check the status of the shipment and, if necessary, contact the logistics partner involved.
A stated delivery time of 4 to 13 days is an indicative period. This period may be exceeded due to circumstances beyond our reasonable control.
- Lost shipments
If, according to the tracking information, an order has not arrived, please contact us.
We will check the shipping status and, if necessary, have the carrier or logistics partner involved carry out an investigation.
We ask you to provide all relevant information needed to investigate the shipment.
- Shipping Protection
At checkout, you can choose to add our Shipping Protection to your order.
Shipping Protection is an additional service designed to speed up the handling of certain shipping problems.
What does Shipping Protection offer?
If your order is lost or damaged in transit, Shipping Protection can allow us, once your report has been verified, to send a replacement order without waiting for the full investigation into the original shipment.
This means you do not necessarily have to wait until the full investigation with the carrier or logistics partner has been completed.
Evidence and verification
To make use of Shipping Protection, you must first provide sufficient information and evidence for us to assess the problem.
In the case of transit damage, we may ask for, among other things:
clear photos of the outer packaging;
photos of the shipping label;
photos of the damaged packaging;
clear photos of the damaged product;
and any other information needed to assess the damage.
In the case of an alleged loss or an order that has not been received, we check, among other things, the available tracking information, delivery details and any proof of delivery.
Shipping Protection does not mean that every report automatically entitles you to a new order. We may check a report first before a replacement order is sent.
If the available information shows that the order was actually delivered, a replacement shipment may be refused, without prejudice to your statutory rights. Insufficient, contradictory or late evidence may also lead to the report being refused.
Investigation
When you make a claim under Shipping Protection, we may start an investigation with the carrier, fulfilment partner or other logistics service provider involved.
If there is sufficient evidence and the report is approved, we may send a replacement parcel without waiting for the full investigation into the original shipment.
The investigation into the original shipment may continue in the meantime.
Abuse
Shipping Protection is intended only for genuine shipping problems.
Knowingly providing incorrect information about an order not being received, being lost or being damaged, submitting repeated unjustified claims or other forms of abuse may lead to Shipping Protection being refused and to future access to this service or our online shop being restricted, to the extent permitted by law.
We may ask for additional information or evidence where this is reasonably necessary to assess a claim.
Statutory rights
Shipping Protection is an additional commercial service and does not limit any statutory consumer rights relating to delivery, conformity, withdrawal or other applicable consumer rights.
- Contact
Do you have questions about your shipment, delivery or tracking?
Please contact us at:
Nora Janne
support@norajanne.nl